Rockwell-automation 2711PC-xxxx PanelView Plus Compact User Manual User Manual download pdf (Page 112)

112 Publication 2711PC-UM001A-EN-P - March 2009

Chapter 8 Troubleshooting

Resolve Problems with Keypad

Resolve Problems with Mouse

Problem Recommended Action Page

The hold-off delay may be longer than

expected or multiple key presses might be

inhibited by multi-key lockout.

Home, End, Page Up or Page Down are not

supported when single key or multi-key

lockout is enabled.

Check keypad settings. Enter Configuration mode and select Terminal

Settings>Input Devices>Keypad.

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The keypad is not accepting key input. Check the key input by attaching a USB keyboard.

• If the keyboard works but the keypad does not, then the keypad driver or

keypad is not working.

• If both the keypad and keyboard are not working, then the problem may be

the application.

Problem Recommended Action Page

The mouse is not operating correctly. Check the USB cable and connection. Detach and reattach the mouse. Cycle

power to the terminal.

The screen cursor may not be visible or the

mouse settings may need adjusting.

Check if the screen cursor is disabled. Enter Configuration mode and select

Terminal Settings>Input Devices>Touch Screen>Cursor.

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Check the mouse settings. Enter Configuration mode and select Terminal

Settings>Input Devices>Mouse.

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The mouse is a keyboard/mouse USB

composite device.

Attach a standalone USB mouse.

The USB mouse may not be working or

noncompliant.

Replace the USB mouse. Try a different model or manufacturer. If attaching a

new mouse resolves the problem, then the old mouse was not working or

noncompliant.

Refer to Appendix B

for a list of valid USB devices that are compatible with the

terminal.

You can also check the Knowledgebase at the

http://support.rockwellautomation.com

site for a list of USB devices that are

compatible with the terminal.

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